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Terms and Conditions | Privacy

TERMS AND CONDITIONS OF SALE

CONTRACT FORMATION

These terms and conditions (" Terms ") apply to the sale of all goods online in the business to consumer sector between roddyframe.com (" we/us ") and any visitors ( "you" ) to the website roddyframe.com (" Site "). For all pre- and post-sale enquiries, please contact shop@roddyframe.com or write to roddyframe.com, Unit109, 22 Notting Hill Gate, London W11 3JE

No contract shall exist between you and us for the sale of any goods until we accept your order by e-mail, confirming receipt and acceptance of the order.

By placing an order for any goods with age restrictions, you declare that you are age 18 or over in order to purchase the goods.

The price, delivery charges and description of the goods are displayed on our website. Such information is subject to change without notice.

The price you shall pay for the goods is the price displayed on our website at the time we receive your order. The price of the goods is displayed inclusive of VAT. You may choose to pay by any method specified on our website.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the website is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.

You shall be required to pay an additional charge for delivery, the amount of which shall vary according to the particular goods and the delivery method that you choose. The type of charge payable will appear on the Site.

We endeavour to ensure that all of the items shown on the website are accurately represented. There may, however, be some slight variations (and this should be expected) between what you see and what you receive in any order, which you agree to accept, provided the variations are not substantial. We may correct any typographical or other errors or omissions in any catalogue, sales literature, quotation or other document relating to the sale of the goods without any liability to you.

We may also at any time, without notifying you in advance, make any changes to the goods or their specification which are necessary to comply with applicable safety or other statutory requirements, or which do not materially affect their quality or performance. Where the manufacturer changes the product specifications, we will do our best to offer a similar alternative. All sizes and measurements are approximate, but we shall make all reasonable efforts to ensure they are as accurate as possible. If an error has occurred we shall inform you of this as soon as possible.

We will take all reasonable precautions to keep the details of your order and payment secure by using a third party payment provider whom we understand uses industry standard Secure Sockets Layer (SSL) encryption technology, making our pages secure. Accordingly, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to your information, either on our Site or our payment provider?s.

The price of the goods is payable in full on or before delivery. Receipts for payment will be issued on request by email for any purchases made online from the Site. If the goods are not paid for in full on or before delivery, they shall remain our property until payment is received from you.

AVAILABILITY

All goods are subject to availability.

If we have insufficient stock to deliver the goods ordered by you, we will inform you of this as soon as possible.

DELIVERY

Delivery will be made as soon as possible after your order has been accepted, and in any event within 30 days of your order. If we are is unable to deliver the goods within 30 days of your order, we will inform you as soon as possible and you will be entitled to cancel the order. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

We will deliver the goods ordered by you to the address given by you for delivery at the time you place the order. If your chosen form of delivery requires that the goods are signed for and there is no-one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

We will bear the risk of the goods delivered to you whilst in transit. Risk of loss of or damage to the goods passes to you on delivery, whether or not the price has been paid and you will be liable for their loss or destruction.

If the goods have been fully paid for, you will become the owner of the goods when they have been delivered to you.

Please note that residents of some countries may have to pay customs or import duty charges on their order. Because these charges are levied by your government and are specific to your country, we cannot tell you how much (if anything) this will be. You are responsible for any customs or import duty charges you may incur. If you choose not to pay these charges, your package will not be released by customs and may be destroyed. In this event, we will be unable to offer you a refund. UK and EU residents will not have to pay any customs or import duties.

RIGHT TO CANCEL

You may cancel an order for goods for any reason within 3 working days, beginning with the day after the day on which you received the goods.

If you cancel an order within this timeframe, you must notify us in writing at the email address given in clause 1 above.

When returning goods, it is your responsibility to take reasonable care to see that the goods are not damaged in transit and are received by us at our address as displayed on the Site.

We shall provide a full refund for goods returned in accordance with these Terms and paid for by you, free of charge (subject to a deduction of the delivery charge for the initial delivery of the goods to you), as soon as possible and in any event within a period not exceeding 30 days, beginning with the day on which the notice of cancellation is given by you. Any other refund not satisfying the above conditions will be made at our discretion only. Your statutory rights are not affected.

You shall be under a duty throughout the period prior to cancellation to retain possession of the goods and to take reasonable care of them until you return them to us.

WARRANTIES

The goods are warranted free from defects in material and workmanship for [three months] from delivery. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, negligence by you or any third party, use otherwise than as recommended by us, failure to follow our instructions, or any alteration or repair carried out without our approval. This warranty does not affect the your rights as a consumer.

If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, please email us at the address given above.

FORCE MAJEURE

We shall not be liable to you for any failure to deliver the goods that have been ordered by you or any delay, damage or defect to the goods delivered which is caused by any event or circumstance beyond our reasonable control.

GOVERNING LAW

English law applies to these terms and conditions and any sale of goods to which they apply and you agree to submit to the exclusive jurisdiction of the English courts in all matters arising from these Terms.

TERMS OF USE

Please read carefully the following terms of use (" Terms ") for the website roddyframe.com (" Site ") and the service made available there (" Service "). You can print off these Terms, or store them in your computer, for future reference.

PRIVACY POLICY

Any personal data which you may provide us through the Site is subject our privacy policy.

USE OF THE SITE

You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

By submitting any material to us (?Material?) you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.

You must not submit any Material which is defamatory, offensive, menacing or obscene to the Site or which in our judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such Material from the Site at any time without notice to, or consent by, you.

You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.

We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.

We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.

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DEALINGS WITH THIRD PARTIES

The Site may provide, or third parties may provide, links to other web sites or resources, together with promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse, make any warranties about, and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources.

Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

PLACING AN ORDER

All purchases made on the Site are subject to our terms and conditions of sale.

INTELLECTUAL PROPERTY RIGHTS

The Site and its content (including but not limited to, animations, character design, text, software, music, lyrics, sound, photographs, graphics, video, page layouts and design) are protected by intellectual property rights, including copyright and any trade marks, as detailed in our Copyright and Trade Mark Notice

Except as expressly authorised in writing by us or relevant third parties, either separately or pursuant to these Terms, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, or of any Site property received by you as part of an order, in whole or in part. Any copying of content on the Site made in accordance with these Terms must include the copyright or trade mark notice published with it. All rights not granted or licensed pursuant to the terms of this Agreement are hereby expressly reserved to us.

DISCLAIMERS

The Trading Name and the Site are owned by us. Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your PC does not support relevant technology, including encryption, you may not be able to use certain services or access certain information on the Site. We will not be responsible for any failure of any electronic communication sent through the service to reach your intended recipient on the date specified by you.

The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for any information or service obtained by you on the World Wide Web.

The content of the Site has been compiled from a variety of sources and is subject to change without notice. We take reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date.

We do not assume any liability, or responsibility, for any content uploaded or otherwise transmitted by you to the Site or any third party.

So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract, tort (including liability for negligence) or otherwise, including (but not limited to) any implied term of satisfactory quality, fitness for a particular purpose, and any standard of reasonable care and skill.

LIMITATION OF LIABILITY

So far as permitted by law, and except in respect of death or personal injury arising from our negligence or any fraudulent misstatement by us, we exclude any liability for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information appearing on it).

We shall not under any circumstances be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this Site, even if we or a representative of ours has been advised of the possibility of such damages.

INDEMNITY

You agree to indemnify and hold us and our shareholders, directors, officers, employees, assignees and licensees harmless from and against any and all claims, damages, liabilities, costs and expenses, including reasonable attorneys? fees, arising from the breach of any of your obligations hereunder.

GENERAL INFORMATION

These Terms constitute the entire agreement between you and us.

Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms. If any part of these Terms is found to be invalid by any court having competent jurisdiction the validity of the remaining Terms will be unaffected. If either party does not exercise any right or remedy under these Terms, this will not be taken to mean that they have been waived.

These Terms and the relationship between you and us shall be governed by the laws of England and Wales and the English courts shall have exclusive jurisdiction over any dispute arising. For our exclusive benefit, we shall retain the right to bring proceedings as to the substance of the matter in the courts of your country of residence or, where these terms are entered into in the course of your trade or profession, the country of your principal place of business.

We reserve the right to vary these Terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.

We will only use any personal data collected during your use of the Site in accordance with current UK data protection legislation. Please look at our privacy policy to find out what we propose to do with your data and your chosen preferences.

PRIVACY POLICY

IN RELATION TO THE WEBSITE : roddyframe.com (" the Site ").

Owner roddyframe.com Unit109, 22 Notting Hill Gate, London W11 3JE (" we/us ").

Administrative Contact : shop@roddyframe.com

The Site is a UK-based website and takes reasonable care to comply with the requirements of the UK Data Protection Act 1998 relating to the personal information you supply on the Site. The Site uses a security system that protects your information from unauthorised use. However, as no data transmissions over the Internet can be guaranteed to be 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Save as provided below, we will not sell, distribute or disclose information about you as an individual or your personal usage of the Site (" Information ") without your consent or unless required or permitted to do so by law. The Information we gather may include name, delivery address, credit or debit card number and expiry date, email address, telephone number, and any personal preferences. If you subscribe to our mailing lists for new release and other information, we also ask you to answer various general questions about yourself. You will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the topics and merchandise which we believe you might be interested in.

Please note that we do provide links to other sites, which may not be governed by this Privacy Policy and you should view the particular privacy policies of those sites for further information.

We would like you to keep the Information about you up-to-date. You may change any of the basic information we keep about you at any time by sending us an email to the above email address .

In addition to the Information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the Site can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the Site for you. For example, cookies will tell us whether you viewed the Site with sound or with text on your last visit. Cookies also allow us to count the number of unique and return visitors to our Site.

If you do not wish to receive cookies from us or any other website, you can turn cookies off on your browser, using the following guidelines: Please note that if you do this the shopping basket won't work!

Internet Explorer:

Here is how you turn off cookies for Internet Explorer 5.0: First, on your top menu, click on " Tools ", and then click on " Internet Options ". This will bring up the " Internet Options " Dialogue Box. On the top of the dialogue box, click on " Security ", then " Custom Level " or " Customize " This will bring up the " Security Settings " box. Scroll down using the scroll bar on the right hand side of the box, until you come to the section carrying the title " allow cookies to be stored on your computer ". Of the options available, click on " Disable ", and then click the " OK " button on the bottom of the menu box. Following these instructions will stop your computer from accepting cookies in future. You may reconfigure your computer to accept cookies again by following these instructions, but by selecting " Enable ", and clicking on the " OK " button on the bottom of the menu box.

To download the current version of Internet Explorer, please go to www.microsoft.com and choose the appropriate options.

Netscape Navigator:

Here is how you turn cookies off for Netscape Communicator 4.7: First, on your top menu, click on " Edit ", and then click on " Preferences ". This will bring up the " Preferences " menu box. From the options on the left hand side, select " Advanced " which will bring up another menu. Half way down, you will see a section on cookies, and if you wish to turn cookies off, you should select " Disable ", and then click the " OK " button on the bottom of the menu box. You may reconfigure your computer to accept cookies again by following these instructions, but by selecting " Accept All Cookies ", and then clicking the " OK " button on the bottom of the menu box.

To download a current version of Netscape Navigator, go to www.netscape.com/uk and choose the appropriate options.

Some of our associated companies may themselves use cookies on their own websites. We have no access to, or control of these cookies, should this occur. Unfortunately, we cannot accept liability for any malfunctioning of your PC or its installed web browser as a result of your seeking to follow these instructions.

We may monitor customer traffic patterns, Site usage and related Site information in order to optimise your use of the Site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.

We may also use the Information we gather to notify you about important functionality changes and alterations to the Site, or offers of products, services or information that might be of particular interest to you. This may involve transferring or selling your Information to other companies, inside or outside the EU. Your information may also be transferred to another company in the event of sale of our company to a third party. In that event, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. By submitting your Information and ticking the boxes on any order form or when subscribing to the services available on our Site, you consent to such use and transfer. If at any time you wish to stop receiving our newsletter or any other information you may have requested from us or any other company, please write to Customer Services at the address given for us above or click any Unsubscribe link at the bottom of the document received. Alternatively, please send an email to the Administrative Contact appearing at the beginning of this document.

Surveys and User Groups

We always aim to improve the services we offer. As a result we occasionally canvass our customers using surveys. Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information.

Competitions

Your participation on our Site may mean that we occasionally contact you with the opportunity to enter competitions. Entry to competitions is voluntary, and you are under no obligation to take up an invitation from us to enter. Should you choose to enter a competition, we will treat the information you provide with the same high standard of care as all other customer information, and use the information provided strictly within the entry terms of the competition and this Privacy Statement.

Email a Friend

We may from time to time operate an "Email a friend" service. This is a referral service, designed to make it easy for customers to recommend our Site and related websites or offers to a friend, and is a two-step process. First, a customer sends us the friend?s name and email address, and secondly, we contact the friend, telling them who we are, and inviting them to take advantage of a particular offer, or to visit our website. When we contact your friend, we always advise them of the name and email address of the friend who made the original referral. We will not use your friend?s details for any other purpose.

If any of the information you provide on the form you complete when ordering a product from the Site or subscribing to the services available changes, please notify us at the above Administrative Contact email address.

We may occasionally modify this Privacy Statement, such variations becoming effective immediately upon posting to the Site and by continuing to use the Site, you will be deemed to accept any such variations.